CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
HOW DO I TRACK MY PACKAGE?
You can check on the status of your order at any time by going to TRACKING ORDERS. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.
To track your order, please go to TRACKING ORDERS, then enter your tracking number and you can track your order. You can also reach out to our customer support desk at firstname.lastname@example.org to ask questions anytime.
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
Kindly remind you read SHIPPING & DELIVERY firstly. Once shipped, your order will arrive within 7 to 25 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas.
If you need the goods with urgent shipping, please contact our service at email@example.com, we MIGHT be able to arrange it with urgent delivery, but additional delivery costs will be needed.
WHY DIDN’T MY SHIPMENT COME IN ONE PACKAGE?
We ship your orders from various international warehouses (United States, United Kingdom, China and Australia). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order has shipped and is in movement.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! please read our RETURNS firstly. Then contact us at firstname.lastname@example.org right away and we'll help guide you through the process.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.